Returns & Refunds policy
Overview
At Curio Corner, we strive to provide our customers with high-quality, customized products. Since our products are personalized, we have a specific return and refund policy to ensure a smooth and transparent process.
No Return Policy for Custom Orders
As all products are custom-made, returns or exchanges are not accepted unless the item received is damaged or incorrect.
Video Recording Requirement
To validate complaints, customers are required to make a clear video recording while unboxing the parcel. This recording must include:
The unopened parcel.
The unsealing process.
The contents of the parcel upon opening.
Photographic Evidence
In case of complaints regarding damaged or incorrect products, please provide:
Clear pictures of the parcel (including the shipping label).
Pictures of the received product(s), highlighting any damage or incorrect details.
Eligibility for Returns/Exchanges
Returns or exchanges are only applicable for damaged or incorrect products.
Requests must be made within 24 hours of delivery.
Exclusions
Products with damage caused by the customer or improper handling will not be eligible for returns or exchanges.
Minor variations in color, design, fabric or size due to the custom nature of the product are not considered defects.
Return Shipping
If the return is approved due to a damaged or incorrect product, we will cover the return shipping costs.
Need help?
Contact us at info@curiocorner.in for questions related to refunds and returns.